Terms & Conditions

1. Agreement

These Terms and Conditions (“Terms”) govern access to and use of RosterWise, operated by MB & Co. Studio, including https://rosterwise.co.za and https://app.rosterwise.co.za (together, the “Service”).

By accessing or using the Service, or by being provisioned an account by us or your employer, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

RosterWise is a cloud-based staff scheduling and workforce planning tool for South African retail businesses. Features may include roster generation, leave tracking, sales-linked demand hints, reporting, payroll export helpers, and optional add-ons. We may update features from time to time.

3. Accounts & access

Access is provided to authorised retailer and manager users. Accounts are created by MB & Co. Studio for subscribing customers or delegated by the retailer administrator within the organisation.

You are responsible for keeping login credentials secure and for all activity under your account. Notify us immediately if you suspect unauthorised access.

4. Employer responsibilities

If you use the Service on behalf of a business, you represent that you have authority to bind that business. You are responsible for:

• The accuracy of data you and your users enter (including employee and store information).
• Compliance with the Basic Conditions of Employment Act, Labour Relations Act, sectoral determinations, collective agreements, and other applicable employment law.
• Complying with POPIA when collecting and processing staff personal information, including providing appropriate notices to employees.
• Reviewing rosters and payroll outputs before relying on them for pay or disciplinary decisions.

5. Not legal or HR advice

The Service includes BCEA-aware defaults and scheduling helpers, but it does not constitute legal, tax, or human-resources advice. Employment law is complex and varies by sector. You remain solely responsible for lawful working hours, pay, leave, and record-keeping.

6. Fees & billing

Subscription fees are as agreed in your plan or invoice. Fees are quoted in South African Rand (ZAR). MB & Co. Studio is not VAT registered — no VAT is charged on invoices at this stage.

Invoices are payable as specified on the invoice. We may suspend access for overdue accounts after reasonable notice.

7. Acceptable use

You must not:

• Use the Service unlawfully or in a way that infringes others’ rights.
• Attempt to gain unauthorised access to systems, other accounts, or data.
• Upload malware, scrape the Service excessively, or interfere with its operation.
• Reverse engineer or resell the Service without our written consent.

8. Intellectual property

We own the Service, software, branding, and documentation. You retain ownership of your business data. You grant us a licence to host, process, and display your data solely to provide and improve the Service.

9. Availability & support

We aim for reliable availability but do not guarantee uninterrupted access. Maintenance, upgrades, or events outside our control may cause downtime. Support is provided via email and WhatsApp during reasonable business hours unless a separate support agreement applies.

10. Limitation of liability

To the fullest extent permitted by South African law, we are not liable for indirect, consequential, or special damages, loss of profits, or loss of data arising from use of the Service.

Our total liability for any claim relating to the Service is limited to the fees paid by you for the Service in the twelve (12) months before the claim, except where liability cannot be limited by law (including gross negligence or wilful misconduct).

Nothing in these Terms excludes rights you may have under the Consumer Protection Act, 2008 where that Act applies and cannot be excluded.

11. Indemnity

You indemnify us against claims, losses, and costs arising from your breach of these Terms, misuse of the Service, or unlawful processing of employee data under your control.

12. Suspension & termination

We may suspend or terminate access for breach of these Terms, non-payment, or legal requirement. You may stop using the Service at any time; termination does not relieve you of payment obligations for periods already invoiced.

On termination, we will handle your data in line with our Privacy Policy.

13. Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction, subject to any mandatory provisions of law.

We prefer to resolve disputes amicably — contact us first at the details below.

14. General

If any provision is invalid, the remainder stays in effect. Our failure to enforce a provision is not a waiver. These Terms, together with your plan or invoice and our Privacy Policy, form the agreement between you and us regarding the Service.

15. Contact

MB & Co. Studio — RosterWise

Email: admin@mbandco.co.za

Phone / WhatsApp: 079 516 5879

Web: https://rosterwise.co.za